Hello friends , Customers may conveniently manage their power accounts, check their bills, and make payments online using KPLC Self-Service. It’s quick, easy, and accessible at any time. So let’s see.
KPLC Self Service: What is it?
Kenya Power offers its consumers additional control over their power accounts through the KPLC Self Service mobile app and internet platform. This method enables you to track your power consumption, purchase prepaid tokens, and check your electricity bill without having to go to an actual office.
The era of time-consuming paperwork, lengthy waits, and many customer service calls is slowly coming to an end, friend. With KPLC Self Service, you can access your power information around-the-clock and save time and money.
Important KPLC Self-Service Features
1. Bill Inquiry: The opportunity to rapidly check your outstanding balance is one of the main benefits. You may find out how much you owe and pay it right away by using the *977# USSD code or by logging onto the KPLC Self Service portal.
2. Buy Tokens: It’s now easy for prepaid users to buy tokens. No more rushing at strange hours to the store. All you have to do is use your computer or smartphone, pay using M-Pesa or Airtel Money and get your tokens right away.
3. Report Power Outages: You may report outages immediately on the Self Service site, saving you the time and effort of waiting for customer service to react. Even the date of your power restoration will be sent to you.
4. Monitor Electricity Use: You may control expenses by being aware of how much electricity you use. You may check your monthly use with KPLC Self Service, make adjustments and reduce your expenses.
5. Update Customer Information: Have you moved or updated your phone number? By updating your information online, you can make sure you never miss any crucial messages.
6. Payment History Access: At any moment, you may see your previous invoices and payments. This aids in creating a budget and maintaining accurate records for your home or company.
Hi, Reader There are several methods to access the KPLC Self Service portal. The MyPower app, which you can download on your smartphone, the official KPLC website, or the *977# USSD code for non-smartphone users are your options.
How to Sign Up for Self-Service at KPLC
It’s simple to get started. Here is a brief, detailed guide:
- Go to selfservice.kplc.co.ke to access the KPLC Self Service Portal.
- Make an account: After selecting “Register” provide your phone number, ID number, account number and meter number.
- : A verification code will be sent to you by email or SMS. To activate your account, enter it.
- After your account has been activated, log in and begin using the services.
Alternatively, you may access the menu by dialing *977# on your mobile device. Those without access to the internet will particularly benefit from this.
Advantages of KPLC Self-Service Utilization
- Convenience: You may access your account from anywhere at any time.
- Time-saving: No more drawn-out lines or ceaseless phone calls.
- Transparency: Receive up-to-date information and thorough documentation.
- Control: Keep tabs on your power consumption and effectively control it.
- Dependability: The service is accessible around-the-clock.
Typical Problems and Their Solutions
Users may experience problems like system outages or delayed token delivery. Verify again that your money was received if this occurs. Get in touch with KPLC via their verified helplines or social media channels if you haven’t gotten your tokens or bill update yet. Keep your transaction message handy at all times.
Concluding remarks
Friend of me, KPLC Self Service is genuinely revolutionary for all Kenyan businesses and households. It gives you back control, both physically and figuratively. By adopting this digital solution, you are helping to create a more sustainable and efficient energy future in addition to saving valuable time.
Therefore, avoid the huge lines the next time you need to buy tokens, check your balance, or pay your bill. Experience the pinnacle of contemporary ease by using KPLC Self Service.
Remain informed, energized and connected!
FAQS
KPLC Self Service: What is it?
Customers may conveniently manage their power accounts via Kenya Power’s online and mobile interface.
How can my KPLC bill be viewed online?
You can either enter the KPLC Self Service portal or enter *977# on your phone.
Can I use KPLC Self Service to purchase prepaid tokens?
Indeed! Tokens may be purchased online or by using the USSD code, and payments can be made with M-Pesa or Airtel Money.
How may a power outage be reported?
To report an outage and receive updates, use *977# or the Self Service portal.
Does using KPLC Self Service require an internet connection?
Not all the time. To access services without internet, call *977#.
How can I sign up for Self-Service at KPLC?
Go to selfservice.kplc.co.ke, click Register, and then proceed as instructed.
Does KPLC Self Service have an app?
Indeed. On your smartphone, you may download the MyPower app.
Can I use Self Service to update my contact information?
Of course! You may change your email address or phone number at any time.
How do I proceed if I don’t get my token?
Verify your payment confirmation, then give KPLC the specifics of your transaction.
Is KPLC Self Service open around-the-clock?
Indeed! It is available to you day or night.