What's Your Amazon Issue?

Select your specific situation to get personalized guidance on the best way to resolve it.

Missing or Delayed Delivery Package not arrived, late delivery, tracking issues
Returns & Refunds Return items, get refunds, return pickups
Defective or Damaged Products Broken items, wrong items, quality issues
Prime Membership Issues Billing, benefits, cancellation, renewal
Account & Security Issues Unauthorized charges, login problems, security

Preparation Checklist

Check off each item as you gather it. Being prepared saves time when contacting Amazon.

Recommended Contact Method

Based on your issue type, here's the smartest way to reach Amazon support:

Pro Tip from Real Customer Experience

"Amazon's customer service is available 24/7. For urgent issues, use phone or chat. Always have your order information ready before contacting support."