VIDHI JETHI 
To be honest, I used to think that dealing with electricity bills was an unavoidable hassle. You know: forgetting the due date, then having to go to an office, standing in long queues… the whole process was such a pain. But then, a reader shared their experience with me, and it completely changed my perspective.They … Read more
So — my uncle called me last week in a full drama mode. He was trying to renew his driver’s license on Service Arizona, the state’s online Motor Vehicle Division (MVD) hub, and kept getting weird errors. Pages would spin, forms would ask for the same info twice, and he wanted to fling the laptop … Read more
The other day, my coworker was telling me about his motivation for going to work—pretty normal stuff, right? He was taking a sharp curve on the off-ramp in his Ford and felt it tug just a little. Nothing crazy, but it got his attention. Then he saw it—that little dashboard light he’d never noticed before: … Read more
You ever notice how you can really figure out a company’s character, not when something goes right, but when something goes… sideways? For me, it wasn’t even my own mess—it started with my neighbor, Mark, leaning over the fence one Saturday morning, phone clutched like it had personally betrayed him. He’d been poking around the … Read more
Let’s talk about T mobile customer service My friend Mark was in full-blown panic mode on Saturday. Even on a good day, trying to coordinate timings, locations, and food for a team function at work might give you a minor case of migraines. Then his lifeline—his phone—decided to rebel. No texts would go through. Calls … Read more
Last Saturday, my cousin was in full meltdown mode. He’d just moved into his new apartment, and setting up the Xfinity router felt like a battle. The Wi-Fi would pop on for a second, give him hope, and then — gone. He was this close to tossing it out the window. Finally, he broke down … Read more
Last week, my aunt couldn’t stop raving about the National Weather Service. She wasn’t sure whether it was safe to attend the large weekend picnic she had planned after waking up to a sky full of ominous clouds. She phoned the business to receive the most recent prediction after seeing their updates online but still … Read more
My friend brought up Spectrum Customer Service right away when his internet went out while he was viewing a movie. He was under stress, as I could see by his constant whispering, “Of course, now of all times.” Instead, the person on the line asked about the issue, provided a few quick remedies, and even … Read more
Let me tell you a little story about my cousin—something I think a lot of us can probably relate to.He’d been waiting on this package for three days straight, checking the tracking info over and over like we all do. Finally, he got that golden notification: “Delivered.” Excited, he rushed to the porch… and yeah, … Read more