You ever notice how you can really figure out a company’s character, not when something goes right, but when something goes… sideways? For me, it wasn’t even my own mess—it started with my neighbor, Mark, leaning over the fence one Saturday morning, phone clutched like it had personally betrayed him. He’d been poking around the … Read more
Let’s talk about T mobile customer service My friend Mark was in full-blown panic mode on Saturday. Even on a good day, trying to coordinate timings, locations, and food for a team function at work might give you a minor case of migraines. Then his lifeline—his phone—decided to rebel. No texts would go through. Calls … Read more
Last Saturday, my cousin was in full meltdown mode. He’d just moved into his new apartment, and setting up the Xfinity router felt like a battle. The Wi-Fi would pop on for a second, give him hope, and then — gone. He was this close to tossing it out the window. Finally, he broke down … Read more
My friend brought up Spectrum Customer Service right away when his internet went out while he was viewing a movie. He was under stress, as I could see by his constant whispering, “Of course, now of all times.” Instead, the person on the line asked about the issue, provided a few quick remedies, and even … Read more
Let me tell you a little story about my cousin—something I think a lot of us can probably relate to.He’d been waiting on this package for three days straight, checking the tracking info over and over like we all do. Finally, he got that golden notification: “Delivered.” Excited, he rushed to the porch… and yeah, … Read more